Terms and Conditions

BUBBLEZ WEBSITE TERMS AND CONDITIONS

Effective date: 19 August 2026
Last updated: 19 August 2026

These Terms and Conditions apply to access to and use of https://bubblez.co.za and to purchases made through the Bubblez website.

By using the website, creating an account or placing an order, you confirm that you have read and accepted these Terms and Conditions.

Nothing in these Terms limits or excludes a consumer right that cannot lawfully be limited or excluded under the Consumer Protection Act 68 of 2008 (the CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or any other applicable South African law.

1. SUPPLIER INFORMATION

Trading name: Bubblez
Legal/registered name: Bubblez Gifts and Toys (PTY) LTD
Physical and service address: 276 Sparks Road, Overport, Durban, South Africa
Telephone/WhatsApp: 074 698 1157
Customer-service email: Support@bubblez.co.za
Website: https://bubblez.co.za

2. DEFINITIONS

In these Terms:

• Bubblez, we, us or our means the supplier identified above.
• Customer, consumer, you or your means a person who uses the website or purchases goods from Bubblez.
• Goods or products means items offered for sale through the website.
• Business day means a day other than a Saturday, Sunday or South African public holiday.
• References to legislation include amendments or replacement legislation.

3. CUSTOMER ELIGIBILITY AND INFORMATION

You must have legal capacity to enter into a transaction. A minor must use the website with the assistance and consent of a parent or legal guardian.

You confirm that the information supplied when registering or ordering is accurate, complete and current.

Before submitting an order, you are responsible for checking the product description, dimensions, size, colour or variation, quantity, price, delivery address, contact details and final order total.

4. CUSTOMER ACCOUNTS

You may be required to create an account to use certain website features.

You are responsible for keeping your login information confidential, updating incorrect information and notifying Bubblez promptly if you suspect unauthorised access.

Bubblez may suspend an account where there is reasonable evidence of fraud, misuse, a security risk or a material breach of these Terms.

5. PRODUCT INFORMATION

Bubblez takes reasonable steps to describe and display products accurately. However:

• Screen settings and lighting may affect the appearance of colours.
• Packaging, labels and minor design details may change.
• Handmade, assorted and mass-produced products may have reasonable variations.
• Product photographs may contain props or display items that are not included.
• Measurements are approximate unless expressly guaranteed.
• Products marked assorted may be supplied in an available colour or design unless the website allows a specific selection.
• Minor variations that do not materially affect a product’s identity, use or operation are not necessarily defects.

Customers must follow all age recommendations, safety information, warnings, care instructions and operating instructions supplied with a product.

6. AVAILABILITY AND STOCK

All goods are subject to availability. Adding a product to a shopping cart does not reserve it.

If an item becomes unavailable after an order has been placed, Bubblez will contact the customer and may, with the customer’s agreement:

• Offer a suitable replacement;
• Remove and refund the unavailable item; or
• Cancel and refund the affected order.

No replacement will be supplied without the customer’s consent where consent is required.

7. PRICES

Prices are displayed in South African rand.

Delivery charges and other applicable costs will be disclosed before an order is submitted.

Bubblez may change prices prospectively. A later price change will not ordinarily affect an order already accepted.

If a genuine and obvious pricing or listing error occurs, Bubblez may contact the customer before dispatch for instructions or cancel and refund the affected item, subject to applicable law.

8. PLACING AND ACCEPTING ORDERS

The website will provide an opportunity to review and correct an order before submission.

Submitting an order constitutes an offer to purchase the selected goods. An automated confirmation acknowledges receipt but does not necessarily mean that the order has been accepted.

Acceptance ordinarily takes place when Bubblez confirms dispatch or confirms that the order is ready for collection.

Bubblez may decline or cancel an order before acceptance because of unavailable stock, an obvious error, suspected fraud, failed or reversed payment, delivery restrictions, legal requirements or an inability to fulfil the order.

If payment has already been received for an order that is cancelled, the amount due will be refunded.

9. PAYMENT

Payment must be made through a method offered at checkout.

Payments may be processed by an independent payment provider. An order will not be dispatched until payment has been successfully authorised, unless Bubblez expressly approves another arrangement.

Bubblez will take reasonable steps to use a payment system that meets applicable security requirements.

10. DELIVERY

Available delivery methods, charges and estimated timeframes will be displayed during checkout where possible.

Delivery dates are estimates unless Bubblez expressly agrees to a fixed date. Bubblez will fulfil orders within the period agreed with the customer or within the period required by ECTA.

The customer must provide a complete, accessible and accurate delivery address and working contact number.

The customer may be responsible for reasonable additional delivery costs caused by:

• An incorrect or incomplete address supplied by the customer;
• Repeated failed delivery attempts;
• The customer or authorised recipient being unavailable;
• Refusal to accept a correctly supplied order; or
• A customer-requested address change after dispatch.

Risk remains with Bubblez until the goods are delivered to the customer or a person authorised to receive them, subject to applicable law.

11. COLLECTION ORDERS

A customer collecting an order must provide the order confirmation and reasonable proof of identity.

Another person may collect where Bubblez has received satisfactory authorisation from the customer.

Orders must be collected within the communicated period. Bubblez may contact the customer about uncollected goods and may charge a previously disclosed, reasonable storage or administration cost where legally permitted.

12. CANCELLATION BEFORE DISPATCH

Customers wishing to cancel before dispatch must contact Bubblez immediately.

Bubblez will attempt to stop processing, but cancellation cannot be guaranteed once packing, fulfilment or dispatch has begun. If an order has already been dispatched, the applicable return provisions below will apply.

Any deduction from a refund will be made only where legally permitted.

13. SEVEN-DAY ONLINE COOLING-OFF RIGHT

Where section 44 of ECTA applies, a customer may cancel a qualifying online transaction without giving a reason and without a cancellation penalty within seven calendar days after receiving the goods.

The customer must notify Bubblez in writing within the seven-day period and follow the reasonable return instructions supplied by Bubblez.

The customer is responsible for the direct cost of returning goods under this change-of-mind right. Bubblez will process the refund required by ECTA within 30 days after cancellation.

The cooling-off right is subject to statutory exclusions. It may not apply to certain personalised goods, goods made to specification, rapidly perishable goods, goods that by their nature cannot be returned, and other products or transactions excluded by section 42 of ECTA.

14. NO ADDITIONAL CHANGE-OF-MIND POLICY

Outside a right expressly provided by law, Bubblez does not offer voluntary returns, exchanges or refunds merely because a customer:

• Changed their mind;
• Selected the wrong item, size, colour, shade or variation;
• No longer wants or needs the product;
• Found it cheaper elsewhere;
• Failed to read the product description or dimensions;
• Dislikes the appearance or packaging; or
• Purchased an unwanted gift.

Customers are encouraged to review all product information and contact Bubblez with questions before ordering.

This clause does not affect rights involving defective, unsafe, incorrectly supplied or materially misdescribed goods.

15. COSMETICS, JEWELLERY AND HYGIENE-SENSITIVE GOODS

For health and hygiene reasons, opened, unsealed, tested, used or tampered-with cosmetics, makeup, skincare products, personal-care products, pierced jewellery and similar hygiene-sensitive goods cannot be returned for change-of-mind reasons where applicable law permits this restriction.

This restriction does not remove a customer’s rights where a product is genuinely defective, unsafe, incorrectly supplied or materially misdescribed.

16. DEFECTIVE GOODS AND THE SIX-MONTH CPA WARRANTY

The CPA’s six-month implied warranty applies only where qualifying goods fail the applicable standards of quality, safety, working condition, suitability or reasonable durability. It is not a six-month change-of-mind return policy.

Where sections 55 and 56 of the CPA apply, a consumer may return qualifying failed, unsafe or defective goods within six months after delivery, without penalty and at the supplier’s risk and expense.

The consumer may choose the remedy provided by law:

• Repair;
• Replacement; or
• Refund of the price paid.

Bubblez may conduct a reasonable inspection to determine the nature and cause of the problem. An inspection will not be used to delay or defeat a valid statutory claim or to force a customer to accept a remedy different from the remedy provided by law.

Where photographs or video clearly establish a low-value claim, Bubblez may choose to resolve the matter without requiring the goods to be returned. This does not reduce any statutory right.

17. REPORTING A PROBLEM

Customers should contact Bubblez before returning goods where reasonably possible.

Please provide:

• The order number;
• Contact information;
• A clear description of the problem;
• Photographs or video where reasonably possible;
• Photographs of damaged packaging and the courier label where relevant; and
• Any other reasonably necessary information.

Visible courier damage, missing goods or incorrectly supplied goods should preferably be reported within three calendar days after delivery so that courier records can be investigated. This requested reporting period does not shorten or remove a longer statutory right.

18. RETURN INSTRUCTIONS

Customers should obtain return instructions from Bubblez before sending goods back. Failure to obtain instructions does not remove a statutory right, but Bubblez will not be responsible for goods sent to an incorrect address or for unnecessary premium courier charges not approved by Bubblez, except where applicable law provides otherwise.

Receiving returned goods does not mean that the claim has automatically been approved.

19. RETURN COSTS AND ASSESSMENT

For a qualifying ECTA change-of-mind return, the customer is responsible for the direct return cost.

For alleged defects, Bubblez may first conduct a preliminary assessment using the information, photographs or video provided.

If there is a reasonable possibility that the goods are defective, unsafe, materially misdescribed or incorrectly supplied, Bubblez will arrange or approve an economical return method where required.

If inspection confirms a qualifying defect or Bubblez error, Bubblez will bear the reasonable return cost and provide the remedy required by law.

If assessment establishes that the product is functional and was damaged through misuse, neglect, accident, improper storage or unauthorised modification, the claim may be rejected. The customer may then be responsible for the reasonable cost of returning the product to them.

No unlawful inspection, handling or assessment fee will be charged for a valid statutory claim.

20. WHAT IS NOT ORDINARILY A DEFECT

Subject to applicable law, a product is not ordinarily defective where the problem was caused by:

• Normal wear and tear;
• Misuse, abuse or negligence;
• Accidental or impact damage;
• Failure to follow instructions;
• Incorrect charging, voltage or power supply;
• Unsuitable accessories;
• Water, moisture, excessive heat or electrical surges;
• Improper storage;
• Unauthorised repairs or modifications;
• Damage occurring after delivery while under the customer’s control;
• Normal depletion of batteries or consumable parts;
• Minor cosmetic variations that do not affect use or operation; or
• An inaccurate customer expectation where the product was accurately described.

Each claim will be considered according to its facts and the actual cause of the problem.

21. CONDITION OF RETURNED GOODS

Goods returned under an applicable change-of-mind right should be adequately protected and returned with supplied components, accessories, labels, manuals, seals and promotional items.

For a defect claim, customers should include accessories connected to the alleged problem and, where reasonably available, the original packaging.

The absence of original packaging will not by itself defeat a valid statutory defect claim.

22. INCORRECT, DAMAGED OR INCOMPLETE ORDERS

If Bubblez supplies the wrong product, an incorrect quantity, damaged goods or an incomplete order, the customer must contact Bubblez as soon as reasonably possible.

Bubblez will investigate and provide the remedy required by applicable law.

A customer must notify Bubblez if additional goods were clearly supplied in error.

23. REFUNDS

Approved refunds will ordinarily be processed using the original payment method.

Banks and payment providers may take additional time to reflect a refund after Bubblez has processed it. Bubblez is not responsible for a delay caused solely by the financial institution after the refund has been correctly submitted.

Delivery, return and related charges will be refunded only where required by law or expressly agreed by Bubblez.

24. PROMOTIONS, BUNDLES AND FREE GIFTS

Promotions apply for the advertised period and while stocks last.

Unless stated otherwise:

• Promotions cannot be exchanged for cash.
• Discounts cannot be combined.
• Discount codes must be entered before payment.
• Discounts cannot be applied retrospectively.
• Products may be limited per customer.

Where a lawfully returned product formed part of a bundle, promotion or free-gift offer, Bubblez may require the complete bundle or free gift to be returned, or may reasonably recalculate the transaction, to the extent permitted by law.

25. PRODUCT SAFETY AND CHILDREN

Customers must follow product instructions, warnings and age recommendations.

Children must use products under appropriate adult supervision. Small parts, batteries, cosmetics, electrical goods and other potentially hazardous products must be stored and used responsibly.

Nothing in this clause excludes liability that cannot lawfully be excluded.

26. PRIVACY AND PERSONAL INFORMATION

Bubblez processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 and the Bubblez Privacy Policy.

Personal information may be shared with payment providers, couriers and other service providers where reasonably necessary to process payments, deliver orders, prevent fraud, provide customer support, secure the website or comply with legal obligations.

Further details must be provided in a separate Privacy Policy.

27. ELECTRONIC COMMUNICATIONS AND MARKETING

By placing an order, the customer agrees to receive transactional communications necessary to process and deliver that order.

Marketing communications will be sent only where lawfully permitted. Customers may unsubscribe from marketing without affecting necessary order communications.

28. INTELLECTUAL PROPERTY

The Bubblez name, logo, branding, website design, graphics and original content may not be copied, reproduced, republished or commercially exploited without written permission.

Third-party product names, photographs and trademarks remain the property of their respective owners.

Purchasing a product does not transfer any intellectual-property rights to the customer.

29. WEBSITE AVAILABILITY

Bubblez takes reasonable steps to keep the website operational and secure but does not guarantee uninterrupted or error-free availability.

Access may be temporarily restricted for maintenance, security, updates or circumstances outside Bubblez’s reasonable control.

30. THIRD-PARTY SERVICES

The website may use or link to independent payment, courier, mapping, social-media or other services.

Bubblez is not responsible for independent third-party content or conduct outside Bubblez’s reasonable control. This does not exclude responsibility that applicable law places on Bubblez.

31. LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable liability for fraud, gross negligence, personal injury or qualifying defective products.

Subject to applicable law, Bubblez is not responsible for loss caused by customer misuse, incorrect information supplied by the customer, unauthorised product modification or circumstances reasonably outside Bubblez’s control.

Customers must take reasonable steps to prevent or limit avoidable loss.

32. FRAUD AND MISUSE

Bubblez may reasonably investigate suspected payment fraud, false defect claims, chargeback abuse, coupon abuse, identity misuse or website manipulation.

Relevant order records, communications, photographs, assessment results and security information may be retained and processed in accordance with applicable law.

33. EVENTS OUTSIDE REASONABLE CONTROL

Bubblez will not be responsible for delay caused by events reasonably outside its control, including severe weather, courier disruption, power or network failure, civil unrest, natural disaster, government restriction or supplier interruption.

Bubblez will take reasonable steps to communicate material delays and fulfil or refund affected orders as required by law.

34. COMPLAINTS AND DISPUTES

Complaints should first be submitted to:

Email: Support@bubblez.co.za
WhatsApp/telephone: 074 698 1157
Address: 276 Sparks Road, Overport, Durban

Please include the order number and relevant supporting information.

Bubblez will attempt to resolve complaints fairly and in good faith.

Nothing in these Terms prevents a consumer from approaching an applicable consumer ombud, provincial consumer authority, the National Consumer Commission, the National Consumer Tribunal or a court or other body with lawful jurisdiction.

35. GENERAL

These Terms are governed by South African law.

If any provision is found to be unlawful or unenforceable, that provision will be treated as removed or adjusted only to the extent necessary. The remaining provisions will continue to apply.

Bubblez may update these Terms prospectively. The version applicable to an order will ordinarily be the version in effect when that order was placed.

Failure by Bubblez to enforce a provision immediately does not amount to a permanent waiver of that provision.

SHORT RETURNS AND REFUNDS SUMMARY

This summary may be displayed on the returns page, checkout page or website footer. It must be read with the complete Terms and Conditions.

Change-of-mind purchases made in-store

Bubblez does not offer refunds or exchanges merely because a customer changed their mind, selected the wrong item or no longer wants a product, unless a statutory right applies.

Qualifying online purchases

Where ECTA applies, customers may cancel a qualifying online purchase within seven calendar days after receiving the goods. The customer must notify Bubblez in writing and is responsible for the direct return cost. Statutory exclusions apply.

Cosmetics and hygiene-sensitive goods

Opened, unsealed, tested, used or tampered-with cosmetics, makeup, skincare products, personal-care products, pierced jewellery and similar hygiene-sensitive goods cannot be returned for change-of-mind reasons where legally permitted.

This does not affect rights involving genuinely defective, unsafe, incorrectly supplied or materially misdescribed products.

Defective products

The CPA’s six-month warranty applies only where qualifying goods fail the applicable standards of quality, safety, working condition, suitability or reasonable durability. It is not a six-month change-of-mind policy.

Qualifying statutory claims will be handled in accordance with the CPA.

Customer-caused damage

Normal wear, misuse, negligence, accidental damage, water damage, improper storage, incorrect charging and unauthorised repairs or modifications are not ordinarily product defects.

Contact us

WhatsApp/telephone: 074 698 1157
Email: Support@bubblez.co.za
Address: 276 Sparks Road, Overport, Durban